FAQ

 

Q. Can I come into your office? What are your opening hours?

A. Yes, our office is open for order pick ups and inquiries. We are open Monday – Friday, 8am – 4pm.

Q. When is the cut off for next day delivery?

A. Call us before 5pm and we will deliver your order the next day. All orders placed after 5pm can either be left on the answering machine or via email on orders@paclemond.com.au, and we will try our best to deliver the next day.

Q. Do you have a minimum quantity or price for delivery?

A. No, there is no minimum for delivery.

Q. Can I pick up my order from your warehouse?

A. Yes you can, please make a note that you wish to collect. We are open Monday to Friday, 8am to 4pm.

Q. How can I receive a quote?

A. Please fill in the enquiry form on our Contact Us page and a sales representative will be in touch.

Q. How can I setup a 30 day credit account?

A. We just need you to fill in a credit application. Please contact us for the application form

Q. How long will my printed products take?

A. For an exact estimate you should call the office on 02 6260 2232. However for paper bags it usually take approximately 4 weeks and for printed cups is take approximately 12 weeks.

Q. I need MSDS (Material Safety Data Sheets) for my chemicals, how do I get these?

A. Feel free to download the ones you need from our Dropbox: www.dropbox.com.au/MSDS
Or contact one of friendly staff who can email or deliver these to you.

Q. Can you choose which design to get in the BioPak art series cups?

A. Unfortunately not, the cartons have mixed designs. The designs also change every three months.

Q. Can I order sleeves or split cartons?

A. Some products come in sleeves, and others do not. Please ask one of our friendly staff if the item you require comes in sleeves. We cannot split cartons if there are no sleeves.

Q. Do your prices include GST?

A. Yes, all prices are GST inclusive.

Q. What happens with back ordered items?

A. You will be sent a text message when your order has been processed if there is anything out of stock. As soon as the back ordered stock arrives to us, it will be dispatched out to you.

 

If you can’t find your question here, please send us an enquiry and we will get back to you as soon as possible.