Delivery/ Freight
To guarantee same-day delivery, all orders should be submitted by 8:00 AM. We may still accommodate same-day delivery for orders placed after this time.
Free delivery is available for orders exceeding $100; otherwise, a $15 delivery fee will apply.
Delivery Schedule:
- Canberra: Monday to Friday (excluding public holidays)
- Bungendore: Friday
- Surrounding areas (Goulburn, Yass, Boorowa, Braidwood, South Coast, Snowy Mountains): Freight organized as needed (freight charges may apply).
Returns Policy
Returns of merchandise will be accepted ONLY IF THE STOCK IS IN RE-SELLABLE CONDITION and notification is received within two weeks of the invoice date.
We will provide a credit to your account for all returned items.
If a customer orders stock incorrectly or returns items beyond the two-week window from the invoice date, a 20% restocking fee will be charged.
For unwanted merchandise, the customer is responsible for the return shipping costs.
If you receive incorrect or damaged stock, please inform us right away, and we will replace the items at no additional cost to you.