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How to Order Online with Pac le Mond

Did you know you can order quickly and easily through our website?

  • It’s faster and easier – no need for emails or calls.
  • See your recent order history to easily reorder relevant products.
  • Avoid miscommunication or incorrect product selection.
  • Peace of mind that your order has been received and will be processed in time for the next available delivery.
  • Check stock availability before ordering.

 

Follow these steps to get started:

Step 1: Register or Request an Account

If you are a new customer (never placed an order):

  1. Click ‘Register’ in the top-left corner.
  2. Fill in your details. Required fields are marked with an asterisk (*), then click ‘Register’.
  3. A ‘Registration Pending’ message will appear. Your account will be activated within 24 hours.
  4. You will receive an email confirming your registration request.
  5. When your account is activated (usually within one business day), you will receive another confirmation email.

If you are an existing customer:

  1. Request your online account details by:
  2. We will provide you with login details either by phone or email.

Step 2: Logging In and Ordering

Once your account is active:

  1. Visit www.paclemond.com.au and click ‘Login’ in the top-left corner.
  2. Enter your provided login details, then click ‘Login’.
  3. The ‘My Account’ screen appears. To start ordering, either:
    • Click ‘Home’ (top-left corner) to browse products by type, or
    • Use the search bar (top-right corner) to locate specific products.
  4. Enter the quantity required and click ‘Add to Cart’.
  5. Click ‘Continue Shopping’ to add more items, or ‘Checkout’ to complete your order.
  6. Select your preferred delivery date. Orders placed before 8am will arrive the same day by default (delivery times and costs may vary in rural areas; contact us at 6260 2232, Monday–Friday, 7:30am–4:00pm, to confirm).
  7. Default payment is ‘Charge to Account’. Leave ‘Purchase Order No’ blank unless previously arranged.
  8. Check your order details, add any comments (e.g., specific delivery instructions), and click ‘Confirm Order’.
  9. A ‘Checkout Success’ message will appear.
  10. You will receive an order confirmation email shortly.
  11. To view past orders, click ‘My Account’ (top-left) and select ‘View my Orders’.

Your order history will display all past purchases.

Click here for a visual guide.